Reference

Your mpoatam account terms, in plain English

These are the rules that shape your account with us, from sign-in details to how we handle updates and access checks.

AccountAccessDataUpdates

Where these terms apply to you

mpoatam Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms cover the way you open an account, keep your profile accurate, and use our pages from Indonesia where local law permits access. They also explain how we store activity logs, payment references, and support transcripts when you contact us about DANA, OVO, GoPay, or

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QRIS. If a clause changes, we post the new text on this page and use the stated effective date, so you can check what changed before you continue. We may pause a session, ask for a matching phone number, or request a fresh login if the
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device, IP, or name on file does not line up. That extra step helps us keep the record clean and handle disputes faster. The same policy applies when you move between slot rooms, live tables, or account pages, and it does not change because you return
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later the same day. Please read the full text before you submit any account change request, because action on your account means you accept the current version.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH CLAUSES

Talk to us about terms

If a clause is unclear, we want you to ask before you continue. Our team handles terms questions through live chat, email, and WhatsApp, with replies from 08:00 to 22:00 WIB. We can confirm what we need for a name correction, a device recheck, or a data request, and we keep the case history tied to your account so you do not repeat yourself.

Team online

Live Chat

Open live chat when you need a fast read on one clause, a session pause, or a login mismatch. We keep the transcript in your case file, and our team answers from 08:00 to 22:00 WIB every day.

Email

Send the exact clause number and your account email if you want a written record. We use the thread for name corrections, data questions, or update requests, so you can track each reply in one place.

Use WhatsApp if your phone session is active and you want to confirm what a policy change means before you continue. We may ask you to recheck the registered number and device for security.

SECURITY AND RECORDS

How we handle your policy data

We keep policy data tied to your account so you can ask for a correction, a copy of a conversation, or a status check without starting over.

Data use

We store registration details, support transcripts, and payment references only for account operation, dispute handling, and legal checks where required. You can ask us to correct a contact detail if it no longer matches your record.

Cookies

Cookies keep your session stable when you return from mobile or desktop. They also help us remember the page where you stopped reading, so you can finish the same policy on another device without repeating the whole flow.

Account security

We may pause access if the email, phone number, or device fingerprint changes in a way that does not fit your history. A fresh login or one-time code can be part of the recheck before the account opens again.

Retention

We keep records for as long as we need them for account operation, tax or dispute handling, and any legal duty that applies in Indonesia. When the retention period ends, we remove or anonymize the record.

Request changes

If your name, number, or email changed, send the new details through support and we will compare them with the current record. A matching ID image may be needed before we edit a sensitive field.

Contact route

For any terms request, start with live chat or email and include your account ID, the clause you mean, and the device you used. That helps us answer faster and keep the case tied to one thread.

Questions about your account terms

These questions cover the parts people ask us about most: what the terms include, how updates work, what data we keep, and how you can ask for changes. If local law permits your access, the same answers apply whether you use a phone or desktop. When a clause needs a case-specific reply, support can check your account and point you to the exact section.

They cover account creation, login use, session checks, content access, and the records we keep when you contact us. They also explain what happens when a detail on your account no longer matches your current information.

Yes. When we change them, we replace the text on this page and use the stated effective date. If you keep using the account after that date, the current version applies to your session and requests.

Send us the correct name through support with the account email or phone number. We may ask for a matching ID image before we edit a sensitive field, so the record stays aligned with your account.

We use your data for account operation, security checks, case handling, and any legal duty that applies. We do not need extra copies of your details unless a specific request or verification step requires them.

Yes. Ask through live chat or email and we will keep the thread on file. That record helps if you need to confirm what was agreed, which clause was cited, or which change was completed.

Yes. The same terms apply on Chrome on Android, Safari on iPhone, and desktop browsers, as long as local law permits access. If the device changes mid-session, we may ask you to confirm again.

Your mpoatam account terms, in plain English

Talk to us about terms

Live Chat

Email

WhatsApp

How we handle your policy data

Data use

Cookies

Account security

Retention

Request changes

Contact route

Questions about your account terms

01 What do your terms cover?

02 Can you change the terms later?

03 What if my account name is wrong?

04 How do you use my data?

05 Can I ask for a copy of my request?

06 Do these terms apply on mobile and desktop?

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