Reference

Your Indonesia Privacy Policy in Plain View

At mpoatam, we keep this page focused on the data we collect when you open an account, use DANA, OVO, GoPay, or QRIS, and contact support.

Account dataCookie controlDANAQRIS
mpoatam Your Indonesia Privacy Policy in Plain View
REQUEST ROUTES

Where Privacy Requests Go

If you want a copy, correction, or deletion request, we route it through live chat, WhatsApp, and email so you can choose the channel you already use. We answer around the clock, and we only act after checking the registered phone number, device history, or payment reference tied to your account. That keeps the request tied to the right record and avoids mistakes.

Team online

Live Chat

Use live chat from the account page when you want a quick privacy request. We can verify the registered phone number, note the request time, and tell you what details we need before we change anything.

WhatsApp

Send the same request by WhatsApp if that is easier on your phone. We match the message to your account with the registered number, then continue the thread until your correction or access request is closed.

Email

Email works well for longer requests, such as a copy of your stored data or a question about retention. Include your account phone number, and we will reply with the steps we need from you.

HANDLING STANDARDS

What We Keep and Why

We keep this policy practical: only the data needed to open your account, verify DANA, OVO, GoPay, or QRIS activity, and secure logins is kept in our systems.

Collected fields

We store your phone number, login history, device type, and the payment reference tied to each DANA, OVO, GoPay, or QRIS action. That keeps the record tied to your account without asking for details we do not need.

Cookies and session

Cookies keep your session open, remember language choice, and help us spot a new device. On Android or iPhone, you can clear them in browser settings and sign in again when you want a fresh session.

Login protection

We use password checks, device signals, and step-up verification when a request looks unusual. If you move to a new phone, we may ask for a short confirmation before we let the update through.

Record retention

Transaction and support records stay only as long as needed for account handling, dispute handling, security checks, and legal duties. After that, we remove or anonymise the parts that no longer need to identify you.

Change requests

You can ask to see, correct, or remove stored details from your registered account. We verify the phone number, recent device, or payment reference first, so the right profile is changed and nothing else is exposed.

Contact path

For privacy matters, send a message through live chat, WhatsApp, or email, and include the phone number used at registration. That helps us find the right record without exposing private data to the wrong inbox.

Privacy Questions You Ask

These answers cover the privacy questions we hear most about account data, cookies, device checks, and request handling. If you message us from the registered phone or email, we can reach the right record faster and reduce follow-up. We keep the process clear, and we follow the law that applies where your access request is made.

We collect the details needed to create and secure your account, such as your phone number, login activity, device type, and any payment reference tied to DANA, OVO, GoPay, or QRIS activity. We do not ask for fields that are not needed.

They help us match each transaction to the right account, confirm status, and resolve duplicate or failed entries. We keep the reference, time, channel, and result that are needed for those checks, then store them only as long as required.

Send the change request from your registered account, then we will verify the phone number, device history, or payment record before updating anything. That extra check helps us avoid changing the wrong profile or exposing your data to someone else.

We keep records only for account handling, security checks, dispute handling, and legal duties. When those reasons end, we delete or anonymise details that no longer need to identify you, unless local law asks us to keep them longer.

Cookies remember session state, language choice, and trusted device signals. On Android or iPhone, you can clear them in browser settings and sign in again to refresh the session if you want a clean start.

Use live chat, WhatsApp, or email, and include the phone number linked to your account. We reply around the clock, and we may ask for a short verification step before we share or change stored data.

Yes. Any access or eligibility question depends on local law and is available only where local law permits. If the rules in your location change, we adjust the way we handle the related data request.